How to Listen - Tools for opening up conversations when it matters most

Samaritans have always been there in times of trouble, but we don''t only need good listeners when we''re in a time of crisis - we need them when we''re struggling to make a decision, dealing with a difficult situation, or simply having a bad week. Samaritans believe that every one of us can be a better listener in our everyday life, strengthening relationships and offering support to those around us.

In this friendly and approachable book, readers will discover:

With helpful tips from real Samaritans, and advice on how these techniques can be adapted for different situations, this important book can help to make each of us a better partner, friend, parent and colleague.