This best-selling textbook, now in its 7th edition, is the essential resource to foster the self-awareness and communication skills needed by health professionals in providing ethical, compassionate and professional care for their patients.
The book begins by encouraging readers to understand, change and evaluate their patterns of response so that they can adapt to patients in a range of stressful or contentious situations. Through holistic self-awareness, taking into account one-s family history and personal values, the book then discusses methods of stress management before moving through the most effective ways to support and communicate with patients. There are chapters on establishing rapport, assertiveness and conflict resolution, cultural sensitivity, leadership, spirituality and patient education. Specific issues around communicating with terminally ill patients or those with disabilities are also covered.
Fully updated throughout, the 7th
