The new edition of the bestselling text on quality improvement in health care, providing powerful theoretical frameworks and principles, valuable tools and techniques, and a proven action-learning program Clinical microsystems such as nursing units and primary care clinics are the essential building blocks of larger organizations and the wider health care system. Developing reliable, efficient, and responsive frontline units that meet the individual needs of one patient, continually improve care for the next patient, and create an exceptional working environment for all staff is critical for achieving the best patient outcomes. Quality By Design: A Clinical Microsystems Approach presents an evidence-based strategy for teaching the fundamentals of quality improvement across all levels of health care leadership. Written by a team of international experts in health care improvement, this innovative volume provides research results on high-performing clinical microsystems, real-world cas
