Many of us have had experiences of using IT systems at work that just don-t work right or cause more problems than they solve. Even if we-ve been lucky at work and always had the opportunity to use well-built and functional IT systems, it-s common to hear in the press or in our day-to-day lives about IT systems that are "down" or "slow", or just do not work right.
While it can be inconvenient to have to use IT systems that aren-t the best for businesses, buying an IT system that isn-t fit for its intended purpose can have devastating effects on the business itself and the careers of the people involved. The senior team of any business will know everything there is to know about their specific business or market, but their job is not to implement IT systems. This brings an inherent unfairness to IT systems procurement because it makes it very easy to buy the wrong thing at the wrong price. In essence, the buyers are amateurs but the sellers are professionals. This mismatch is
