Lean for Banks - Improving Quality, Productivity, and Morale in Financial Offices

This book describes the application of the Lean Thinking and Six Sigma paradigm to bank operations. It shows how to improve the normal daily work, typically executed in the so-called "back offices." The book covers "how to do the work" and not "what work to do." It covers how to deploy Lean in the exceptional security, safety of client, bank data, and electronic banking industry which must serve millions of clients.