Organizations are under continued pressure to improve and innovate products and services to remain relevant and sustainable. In many cases, some form of -transformation- program is conceived to help achieve this aim. The transformation itself may include the deployment of systems and processes that make the organization more capable of sustaining improvements and driving future change. -Change Agents- often act as coaches, trainers, mentors, and facilitators to embed change. In practice, these Change Agents must deal with resistance throughout different levels of the organization. These Change Agents must be able to act as flexible, multi-situational problem solvers, and teachers of those problem-solving skills. Only organizations that have developed a strong problem-solving capability can hope to survive for sustained periods of time.
This book describes many of the obstacles that Change Agents must overcome and the knowledge they need to make them credible with both leaders
