Revised and updated for the new economy, this text describes how the
radical redesign of a company's processes, organization and culture can achieve
a quantum leap in performance.Revised and updated for the new economy, this text describes how the
radical redesign of a company's processes, organization and culture can achieve
a quantum leap in performance. In the 1990s, reengineering was implemented in
the back office, the factory and the warehouse. For the new century it is being
applied to the front office and the revenue producing side of the business.; "Business Week" dubbed the implementation of e-commerce, "e-engineering".
The Internet demands new ways of working, and reengineering is the tool that
can create them. The new wave of reengineering is breaking down the walls that
separate corporations from each other. Processes do not stop at corporate
doorsteps. Product development, planning and many other processes are really
inter-enterprise in nature; entailing work by both customer and supplier. The
Internet facilitates the reengineering of these inter-corporate processes by
allowing information to be shared across corporate boundaries.
