BASICS: Be Always Sure Inputs Create Success - 12 Lean Six Sigma Tools and Techniques to Reduce the Cost of Quality from the Coal Face Out

B.A.S.I.C.S will enable staff at all levels to understand their performance measures and produce sustainable results. The book contains practical tools, methods and techniques that have been tried and tested by the author over a successful 30 year career as a contractor transforming performing processes and failing KPIs.