Illustrated by the experience of the World Bank, this book explains how knowledge management, traditionally viewed as being about information systems and processes, can play a fundamental corporate role by creating a competitive edge for organizations, increasing team performance, and fostering effective, large-scale organizational change. Rich and powerful stories, told by economic development practitioners and knowledge management specialists throughout the World Bank, describe the strategies, instruments, tools, and processes at the core of one of the most important and radical reorganizations of the world-s premier international development institution. Going far beyond other knowledge management titles, this book:
- shows how knowledge management can be a source of competitive advantage and team performance, rather than a back-room support function;
- focuses on the role of the "software" of knowledge management, most notably the use of communities, culture, and col
