It is almost impossible to conceive of the concept and practical application of supply chain management (SCM) without linking it to the enabling power of today-s information technologies. Building upon the foundations of the first edition, Introduction to Supply Chain Management Technologies, Second Edition details the software toolsets and suites driving integration in the areas of customer management, manufacturing, procurement, warehousing, and logistics. By investigating the breakthroughs brought about by the emergence of new Internet-based technologies in information, channel, customer, production, sourcing, and logistics management, the author provides new insights into the continuously emerging field of SCM.
New in the Second Edition:
- New model of SCM
- Extended discussion of the concepts of lean, adaptive, and demand-driven supply chain technologies
- Customer experience management and social networking
