How does operations management contribute to the success or failure of an organization?
How does a business choose where to locate its different operations?
How did Toyota become one of the world-s most successful car companies?
Operations management (OM) is central to the creation and delivery of every product and service that we need. From hotels to car plants, from airlines to hospitals, all organizations rely on the smooth running of their operations management function.
Yet with the world undergoing rapid change, the business environment is becoming ever more complex. The dual forces of globalization and technological advancement have prompted many organizations to establish faraway production facilities and serve distant markets. In addition, we have witnessed the growth of -born global- companies, which operate in vast areas from the outset.
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