The official guide for the EXIN SIAM- Foundation certification
SIAM (service integration and management) is an evolution of how to apply a framework for integrated service management across multiple service providers. It has developed as organizations have moved away from outsourced contracts with a single supplier to an environment with multiple service providers.
SIAM supports cross-functional, cross-process and cross-provider integration. It creates an environment where all parties:
- Know their role, responsibilities and context in the ecosystem
- Are empowered to deliver
- Are held accountable for the outcomes they are required to deliver
Service Integration and Management (SIAM-) Foundation Body of Knowledge (BoK), Second edition has been updated to reflect changes to the market and is the official guide for the EXIN SIAM- Foundation certification. This book will help candidates pass their Foundation certification, as wel
