The Business Value of IT - Managing Risks, Optimizing Performance and Measuring Results

In order to maximize IT resources and justify IT expenditures, CIO-s and other IT managers must be able to identify meaningful metrics and explain them in a way that management can understand. The Business Value of IT: Managing Risks, Optimizing Performance, and Measuring Results solves this problem by providing practical answers to these questions:

• What does IT contribute to the business?
• Why should we care about IT governance?
• How can we best measure IT performance?
• How do we mitigate the risks associated with change?

Leading consultants Michael D. Harris, David E. Herron, and Stasia Iwanicki share their real-world experiences to explain how you can demonstrate IT-s value, and potentially find extra value you didn-t know your IT organization creates. They also show how to apply risk management to process improvement and avoid unintended consequences of process improvement programs. The text provides th