The Friction Project - How Smart Leaders Make the Right Things Easier and the Wrong Things Harder

The definitive guide to eliminating the forces that make it harder, more complicated, or downright impossible to get things done in organizations.Find out why Adam Grant says "If every leader took the ideas in this book seriously, the world would be a less miserable, more productive place."

Every organization is plagued by destructive friction. Yet some forms of friction are incredibly useful, and leaders who attempt to improve workplace efficiency often make things even worse. Drawing from seven years of hands-on research, The Friction Project by bestselling authors Robert I. Sutton and Huggy Rao teaches readers how to become -friction fixers.-

Sutton and Rao kick off the book by unpacking how skilled friction fixers think and act like trustees of others- time. They provide friction forensics to help readers identify where to avert and repair bad organizational friction and where to maintain and inject good friction. Then their help pyramid shows