Why too much work and too little time is hurting workers and companies-and how a proven workplace redesign can benefit employees and the bottom line
Today''s ways of working are not working-even for professionals in "good" jobs. Responding to global competition and pressure from financial markets, companies are asking employees to do more with less, even as new technologies normalize 24/7 job expectations. In Overload, Erin Kelly and Phyllis Moen document how this new intensification of work creates chronic stress, leading to burnout, attrition, and underperformance. "Flexible" work policies and corporate lip service about "work-life balance" don''t come close to fixing the problem. But this unhealthy and unsustainable situation can be changed-and Overload shows how.
Drawing on five years of research, including hundreds of interviews with employees and managers, Kelly and Moen tell the story of a major experiment that they helped design and impleme
