Many social workers, probation officers and others in the human services are employed in positions where they deal with involuntary clients. These positions are demanding, and require a specific set of skills. The new edition of this successful book provides an accessible and practical guide for managing difficult and sensitive relationships and communicating with reluctant clients.
The author directly links theory to real-life by adopting a jargon-free and accessible guide to working in partnership with involuntary clients. Written in a lively and engaging style, the book is relevant to students and practitioners and richly illustrated with case examples drawn from a variety of service-user groups, including adult and youth justice and child protection, as well as people with addictions, young people who refuse to go to school and mental health patients who refuse treatment. The author''s integrated and systematic approach promotes prosocial values; emphasizes clarifying role
