The Art of Listening in Coaching and Mentoring

This book answers a number of fundamental questions about listening in coaching and mentoring. What difference does being heard make to the speaker? How does it have that effect? What are the necessary components of good listening? How do you evaluate your practice as a listener and how do you improve?

The process of writing this book led the author to look closely at his own practice, test, experiment, and push his listening to a higher level. He invites the reader to do the same. This book identifies what it takes to listen well - the skills, mind-set, presence, self-awareness and self-management - and why it can be hard. It demonstrates how four modes of listening - attention, inquiry, observation and use of self - all contribute to the listener-s understanding and to the speaker-s awareness. It argues that we all have a -learning edge- as listeners and provides a framework that helps each of us find it.

The book is intended as a companion for anyone who commit