This textbook provides a comprehensive introduction for students and professionals who are studying English for business or workplace communication and covers both spoken and written English.
Based on up-to-date research in business communication and incorporating an international range of real-world authentic texts, this book deals with the realities of communication in business today. Key features of this book include:
- use of English in social media that reflects recent trends in business communication;
- coverage of the concept of communicative competence;
- analysis of email communication;
- introduction to informal English and English for socialisation as well as goodwill messages, such as thank you or appreciation messages, which are a part of everyday interaction in the workplace;
- examination of persuasive messages and ways to understand such messages;
- an e-
