Developing Quality Technical Information - A Handbook for Writers and Editors

Drawing on IBM''s unsurpassed technical communications experience, readers discover today''s best practices for meeting nine quality characteristics: accuracy, clarity, completeness, concreteness, organization, retrievability, style, task orientation, and visual effectiveness. Packed with guidelines, checklists, and before-and-after examples, Developing Quality Technical Information, Third Edition is an indispensable resource for the future of technical communication.