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Hjem/Bøker/Fagbøker/Teknologi, ingeniør og primær/Industri, transport og service

Customer Service for Hospitality and Tourism

Simon (University of South Carolina) Hudson, Louise (freelance journalist specializing in sport and travel writing) Hudson
2022, Innbundet, Engelsk
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1 239,-

På fjernlager - sendes normalt innen 7 til 14 virkedager
  • Gratis frakt på ordre fra 299,-
  • Bytt i 200 butikker
  • Ikke tilgjengelig for hent i butikk
A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted - and thrived - during the COVID-19 pandemic.

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