Presenting expert-led discussion of a range of themes and topics, Prejudice and Discrimination in Hotels, Restaurants and Bars explores the rigidities that restrict recruitment into frontline job roles in hotels restaurants and bars.
Despite decades of legislation banning gender and racial discrimination in most service economies, selecting the ''right person for the job'' in practice results in some applicants appearing to be ''more right'' than others. This book makes a unique contribution to the study of hospitality management practices that define, both consciously and unconsciously, recruits'' appearance and behaviours that inevitably include some, and exclude others, from being selected for the job concerned. Dealing primarily with social class, gender and race, the issues discussed in the book are of international interest and authors are drawn from both the Northern and Southern hemisphere.
This book will be of great interest to both upper-level students
