Providing Reference Services - A Practical Guide for Librarians

Providing Reference Services: A Practical Guide for Librarians was written with the working librarian in mind; it focuses on specific methods and information to help foster effective, exceptional results. Topics covered include:-Reference services: basic information and background-Reference resources and tutorials -Organizing and providing services -Staffing and performance management-Forming helpful partnerships (internal and external)-The future of reference Readers will come away with a solid foundation in reference services. They will have the knowledge to update or restructure an existing reference program, or to create a program from the ground up. Individual chapters and subsections provide constructive tips and advice for specific reference issues. Taken as a whole, this book provides a valuable, inclusive source of information for all major aspects of reference service.Providing Reference Services is an appropriate resource for nearly all librarians in public-service positions